How it works
From your first report to the platforms' response: what happens, in what order, and who is responsible for each step.
Stages of a case
- 01
Report
Submit the case form. You receive a case number and a confirmation email.
- 02
Blockchain check
An analyst verifies the transactions and addresses you provided.
- 03
Complexity assessment
The case is rated standard, complex or highly complex.
- 04
Quote and invoice
You receive the scope of work, the price and an invoice.
- 05
Payment
Work begins once the invoice is paid.
- 06
Investigation and report
We trace the funds and prepare the analytical report.
- 07
Police reportRequired
We prepare a police report template for your country, in its language, with our report attached. You file it.
- 08
Requests to platforms
Law enforcement opens a case and sends requests to the exchanges involved.
- 09
Follow-up every 20 days
We remind you to ask the investigator whether the platforms have responded.
Pricing depends on the complexity of the case and is confirmed in the quote before any payment.
The police report
Crypto platforms disclose information and freeze funds only on official requests from law enforcement. Without a registered report, these requests cannot be sent.
We help you prepare it
Heemera prepares a report template for your country, in its language, containing your details, a description of the incident and the blockchain facts, with our analytical report attached.
What to include
- Your full name, contact details and the date of the incident.
- What happened, in chronological order, including the website or platform used by the fraudsters.
- The amount and asset lost, your wallet addresses and the transaction hashes.
- Names, usernames, phone numbers or emails used by the fraudsters.
After filing
- 01
Our analytical report
- 02
You file the police report
- 03
Law enforcement opens a case and requests data from the exchange
- 04
Every 20 days we remind you to check with the investigator
What to attach
- Screenshots of conversations and of the fraudulent website or app.
- Transaction records from your wallet or exchange account.
- Any payment receipts and emails you received.
Where to file a report, by country
Select your country. If it is not listed, file a report with your local police.
FBI Internet Crime Complaint Center (IC3)
File online at ic3.gov and also report to your local police.
Website: www.ic3.govDetected from your location; change it if needed.
Lost crypto to fraud or a hack?
The sooner a case is reported, the more options law enforcement has.